1. Products

• All products are manufactured using 100% Canadian wool. Thread is 100% cotton.

• All products are manufactured in Ontario Canada.

• Due to their nature, products may vary slightly in appearance, colour, texture or performance.

• Product availability is subject to change without notice. In the event a product becomes unavailable after purchase, you will be notified promptly and issued a refund or offered an alternative product.

• Standard products listed online can be customizable to suit your specifications

2. Pricing and Payments

• All prices are listed in Canadian dollars and may be subject to change without notice.

• Applicable taxes will be added at checkout.

• Payment must be made in full at the time of purchase using the payment options available.

3. Order Processing

• We strive to process and ship all orders as quickly as possible.

• Orders are typically processed within 3 business days. This includes order verification, packing, and preparation for shipment.

• Once processed, delivery times will vary depending on the shipping method and your location.

3. Shipping

• All orders are trackable, and tracking is emailed once your order has been fully processed.

• Shipping costs are calculated based on the total weight of your order, and we choose the best shipping method available for your location.

• Shipping rates are subject to change based on carrier pricing. Any increased rate changes will be communicated to you prior to shipping for confirmation.

• Customers are responsible for providing accurate shipping addresses. If a typographical error in the address results in additional shipping fees, these costs will be billed to the customer.

• WoolGrown is not responsible for delays caused by carriers.

• We are currently only shipping within Canada.

• Local delivery available, please call or email.

5. Returns and Refunds

• We at WoolGrown want you to be satisfied with your purchase. If you have any questions or problems, please contact our support team directly: woolgrowncompany@gmail.com

• Unless stated otherwise in a specific offer, all sales of WoolGrown products are final, and no refunds are provided.

• If a refund policy applies to a specific offer, you must submit a refund request within 30 days of purchase to be eligible. Requests after this period will not be honored.

• To request a refund, email our support team and include the product name, order number and reason for the refund request.

• All refunds are discretionary. If you download digital materials (e.g., PDFs, videos, audios etc.) and promptly request a refund, we reserve the right to deny the request. This policy ensures fairness and discourages misuse of our resources.

For any questions or general inquiries, please email us at woolgrowncompany@gmail.com.